Our Design & Installation Process

Our Process, generally speaking, will be the same for each customer, done in a consistent and effective way. However, every enquiry is specific and bespoke to you so we will personalise our approach to suit your particular requirements.

What you can expect from us:​

• We will offer a free survey if required to measure for your staircase and discuss the design options with you.

• If you can provide drawings and no survey is required then one of our team will contact you to discuss your requirements.
• In either of the above instances we can show you photos to help make choices with design or you can visit our factory meet the team and via our dedicated showroom.
  
• Once we have all of the information we require, we will provide you with a detailed quotation(s), specific to your requirements. We will discuss the quotation with you, making any changes requested.
• Once everything is agreed we can proceed with the order. We will carry out a final survey if required and provide technical drawings for sign off prior to manufacture
  ​(if we have surveyed then we take responsibility for the measurements).
• We will then offer a delivery or fitting date based on our lead times and your requirements.
• Deliveries are generally made on our own vehicles but may be outsourced to a trusted partner.
• If you have chosen our fitting option then one of our experienced fitting teams will visit on an agreed date, taking care with the installation of your staircase or parts.
• You can now arrange for the staircase to be decorated and enjoy!